Managed Services
Service Desk
Streamlined Support and IT Asset Management
Welcome to Technimove’s Comprehensive Support Services
Streamlined Support and IT Asset Management with Service Desk and ITSM
In today’s fast-paced digital landscape, seamless IT support is essential for your business’s success. Technimove’s Service Desk serves as your centralised point of contact, providing confidence in reporting IT issues and requesting assistance.
What We Offer
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Incident and Request Fulfilment: Our expert team manages and resolves incidents, service requests, and IT-related problems, including technical glitches, software upgrades, and network connectivity issues.
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Change Management: We implement effective change management processes, ensuring smooth IT changes that align with your business objectives.
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Event Management: Our proactive event management identifies and addresses potential issues before they become critical, minimising downtime and disruptions.
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Problem Management: We pinpoint the root causes of recurring issues, providing long-term solutions to enhance system reliability.
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Knowledge Base: Our extensive knowledge base empowers you with self-help resources and answers to frequently asked questions, emphasising knowledge sharing.
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Technical Support: From hardware and software challenges to password resets and mobile device assistance, our skilled technicians ensure a smooth IT experience.
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Asset Management: We help you track IT assets, including hardware, software, and network devices, optimising IT operations.
Why Choose Technimove?
Our Service Desk is your strategic IT support partner, offering numerous benefits:
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Efficiency: We provide a single point of contact for all IT issues, ensuring prompt and effective problem resolution.
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Customer Satisfaction: Swift and efficient issue resolution leads to happier customers and more productive teams.
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IT Management: Our experienced team analyses IT issues, identifies areas for improvement, and informs informed IT investment decisions.
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Cost Savings: Choosing Technimove helps you avoid in-house problem-solving costs, where resources and expertise may be limited.
Adaptive and Industry-Ready
We adhere to ITIL (Information Technology Infrastructure Library) best practices and can adapt to any industry standards to support your unique business needs.
Seamless Onboarding and Service Evolution:
Our commitment to your success extends beyond onboarding and encompasses service design, transition to live operations, and continual service improvement.
Service Design:
We collaborate closely to understand your business needs, crafting tailored IT solutions. We define service offerings, establish SLAs, and create a service strategy to optimise your IT support experience.
Transition to Live Operations:
We ensure smooth transitions, bridging all processes effectively to minimise disruptions and keep your business operations running seamlessly.
Continual Service Improvement:
Our proactive approach includes regular service reviews and client feedback gathering. We adjust service offerings and processes to consistently deliver top-tier service, ensuring alignment with your evolving business requirements.
Choose Technimove to be your catalyst for IT success. Contact us today and experience the Technimove difference. Your IT journey starts here, and we’re with you every step of the way.
Our Commitment to Excellence
Clear Service Offerings:
We define our services clearly, so you know what to expect when engaging with our Service Desk.
Service Level Agreements (SLAs):
We establish SLAs to measure our effectiveness, including first call resolution rates, response times, and customer satisfaction scores.
Expert Team:
Our IT professionals possess up-to-date technical skills, and we invest in ongoing training to stay updated on technology trends and best practices.
Leveraging Technology:
We utilise cutting-edge IT service management (ITSM) tools to streamline processes, automate tasks, and enhance data management and reporting.
Continuous Improvement:
Our team regularly reviews performance and gathers client feedback to identify areas for improvement, ensuring the highest service standards.
Choosing Technimove means selecting a partner not only for immediate IT support but also for ongoing enhancement and growth. We’re dedicated to helping you achieve your business objectives through top-notch service design, smooth transitions, and a commitment to continuous improvement.
At Technimove, we provide more than just support; we provide solutions. Let us be your partner in ensuring smooth IT systems, optimised assets, and thriving business operations. Contact us today to experience the Technimove difference. Your IT success story starts here.
Of course, every project is unique and may involve additional steps depending on your specific needs.
Get in touch with our team of experts by calling 020 8686 8800 or filling in the form below, and we’ll be happy to talk about how we can help you with your service desk needs.
Managed Services
Service Desk
