Smart Hands Solution for a Leading Hyperscaler Data Centre Engineered for AI
Client Overview
A major data centre provider in Norway required expert resourcing and technical support to maintain and optimise operations at their hyperscale facilities, particularly in managing complex GPU (Graphics Processing Unit) equipment used in AI applications. The project was set to span a minimum of three months with a rolling monthly contract thereafter.
Technimove was chosen to deliver Smart Hands engineering support at two of the client’s data centres: one needed standard business hours coverage, and the other required continuous 24/7 support. At the 24/7 site, Technimove deployed eight engineers to ensure around-the-clock coverage, with two engineers onsite at all times working alongside four of the client’s own employees.
Technimove’s Approach
Technimove provided a comprehensive Smart Hands and Server Support solution, with a focus on GPU systems crucial to AI workloads. The key components of our approach included:
Dedicated Smart Hands Engineering: On-site engineers assisted with the day-to-day management of hardware, cabling, connectivity, and troubleshooting, ensuring optimal performance and minimal downtime.
Onboarding and Certification Support: We helped onboard new engineers, ensuring they were well-versed in the client’s specific systems and equipment. Additionally, we facilitated certification programs for key team members to ensure proficiency and meet high operational standards.
Seamless Operations: The partnership was designed to ensure smooth operations in both facilities, allowing the client to maintain high levels of service availability and operational efficiency while Technimove provided the necessary support.
Challenges & How We Tackled Them
24/7 Engineer Coverage:
Challenge: Continuous coverage at the 24/7 site to handle urgent issues.
Solution: Technimove structured a tailored deployment plan with a mix of full-time engineers and part-time support to ensure round-the-clock availability. This ensured that the client’s operations remained uninterrupted, with technical issues addressed promptly by our expert team.
Hardware & Network Management:
Challenge: Managing the installation, maintenance, and troubleshooting of complex hardware, particularly the GPU systems used for AI processing.
Solution: Technimove engineers handled all aspects of GPU management, including hardware installations, updates, and troubleshooting. Our team also maintained network connections and ensured all systems functioned optimally to support the AI workloads.
Certified Expertise:
Challenge: Ensuring that the client’s engineers were sufficiently trained on specialized equipment without disrupting daily operations.
Solution: Technimove collaborated closely with the client to implement an upskilling strategy, which included training and certification programs. This allowed engineers to enhance their skills without affecting operational continuity.
Flexible Resourcing:
Challenge: Adapting to evolving business needs with fluctuating staffing requirements.
Solution: Technimove’s flexible staffing model allowed for the scaling of engineers based on demand, optimising both cost and efficiency. This ensured the client had the right level of support at all times, without overcommitting resources.
Key Responsibilities
Hardware Installation & Maintenance: Ensuring the proper setup, configuration, and ongoing maintenance of the client’s critical hardware, including servers, storage systems, and GPUs used in AI processing.
Cabling & Connectivity: Installing, testing, and maintaining network cabling, fibre optics, and power connections to guarantee a reliable infrastructure that supported high-performance workloads.
Equipment Troubleshooting & Support: Managing support tickets, coordinating supplier calls, and escalating complex issues when necessary to maintain operational continuity and minimise downtime.
The Impact
Smooth Operations: The 24/7 Smart Hands support kept the client’s data centres running without interruptions, minimising disruptions and ensuring systems operated at peak performance. The overall operational efficiency of the data centres improved significantly.
Expert Troubleshooting: Technimove’s certified engineers quickly identified and resolved hardware failures, network issues, and system malfunctions, reducing downtime and ensuring high availability.
Scalability & Flexibility: By adapting staffing levels in real-time, Technimove helped the client meet fluctuating operational demands, ensuring the right amount of support without incurring unnecessary costs.
Benefits for the Client and Their Customers
Reliability & Stability: The client’s customers relied heavily on their data centres for mission-critical applications. Our round-the-clock support helped ensure that service levels were maintained at all times, fostering trust and high customer satisfaction.
Reduced Downtime: With a dedicated engineering team available to address hardware failures and network issues quickly, Technimove minimszed costly outages, which could otherwise impact end-users and lead to significant financial losses.
Operational Cost Savings: Through the flexible and responsive staffing model, we helped the client optimise resource allocation, reducing unnecessary costs while maintaining high service levels. This tailored approach enabled the client to achieve more with fewer resources.
Future-Proofing: By facilitating the certification and upskilling of engineers, Technimove ensured that the client’s internal team was better equipped to handle future challenges, reducing their reliance on external support for ongoing operations and potential growth.
Conclusion
Through this successful collaboration, Technimove demonstrated its ability to deliver flexible, high-quality Smart Hands services tailored to the specific needs of a hyperscale data centre engineered for AI.
By providing expert engineering support, reducing downtime, and improving operational efficiency, Technimove reinforced the client’s position as a leading data centre provider in the region.
This case study highlights how Smart Hands support can not only keep data centres operational but also drive long-term value through cost optimisation, expertise development, and scalability.
By working closely with our client, we were able to ensure seamless support, strengthen their infrastructure, and contribute to their continued success in delivering uninterrupted services to their customers.